How to develop Emotional Intelligence
Emotional
intelligence is a person’s ability to understand:-
◦
Their own
emotions,
◦
The emotions
of others, and
◦
To act
appropriately using these emotions.
Emotional
Intelligence never stops growing; because we are always evolving as people.
Emotional
Intelligence is when you finally realize “It’s not about you only”
It’s not about:-
◦
Hard skills
◦
Soft skills
◦
It’s not what you’ve got,
“IT’S ABOUT HOW YOU USE IT”
We can
develop our emotional intelligence level by developing and practicing the
following skills.
◦
SELF AWARENESS
◦
SELF MANAGEMENT
◦
SOCIAL AWARENESS
◦
RELATIONSHIP MANAGEMENT
Your understanding of your strengths and weaknesses, your motivation factors,
and how & why you respond to situations in a particular way. Self-awareness
lies at the heart of the EI model and, to a great extent, influences our ability
to develop the other competencies. It enables us to sustain our behavior
over time, despite setbacks.
In short – Self-awareness is understanding own moods & emotions.
If you
understand your own feelings you get a really great handle on how you’re going
to interact and perform with others…
So one of the first starting points is, ‘what’s going on inside of me?’”
How to develop Self Awareness Competence:-
• Emotional
self-awareness: Reading one’s own emotions and
recognizing their impact; using “gut-sense” to guide decisions.
•
Accurate self
assessment: Knowing one’s strengths and limits.
• Self confidence: Having a sound sense of one’s self-worth and capabilities.
How to Practice Self Awareness
Awareness of our own emotional states are the foundation of all the E.I. skills.
- Learn to “tune in” to your emotions – they can give you valid information about your responses to stressful situations.
- Recognize the importance of emotions even in “technical” fields.
SELF
MANAGEMENT
This is
about how effectively we manage our own emotions, and how well we control our responses
to new or challenging situations. Emotional self-control is the ability to keep
impulsive feelings and emotions under control.
In Short, “Think
before Act”
How to
develop Self Management Competence
Emotional
Self Control: Keeping disruptive emotions and
impulses under control.
Transparency:
- Displaying honesty, integrity, and
trustworthiness.
Adaptability:
- Demonstrating flexibility in
adapting to changing situations or overcoming obstacles.
Achievement:-Having the drive to improve performance to meet inner standards of excellence.
Initiative: Being ready to act and to seize opportunities.
Optimism:- Seeing the “upside” in
events.
How to
Practice Self Management
•
Accept responsibility for choosing your own emotional responses.
•
Learn to “reframe” stressful situations into ones that are challenging.
•
Be aware of, and learn to manage, your own emotional “triggers.”
SOCIAL AWARENESS
Under this context, EI is the ability to hear and understand others’ thoughts,
feelings and concerns, even when partly expressed
or unspoken. It’s being aware of others' needs.
It covers how we manage the emotions of others.
How to develop Social awareness Competence
These Capabilities determine how we manage relationships
Empathy:
Sensing others’ emotions, understanding their perspectives, and taking an active interest
in their concerns.
Organizational awareness: Reading the currents, decision networks, and
politics at the organizational levels.
Service: Recognizing
and meeting followers, clients, or customer needs.
How to Practice Social Awareness
◦
Understand
what it means to listen. ...
◦
Repeat what
was said. ...
◦
Pay
attention to the tone of voice. ...
◦
Watch facial
expressions and body language. ...
◦
Keep a
finger on the pulse of the office. ...
◦
Notice the
details. ...
RELATIONSHIP
MANAGEMENT
It is our ability to apply emotional understanding in our dealings
with others. This is where emotional intelligence becomes most visible to the
people we deal with (putting EI to work).
It includes the ability to develop relationships, build rapport (trust).
It’s the culmination of the other 3 dimensions of EI.
How to
develop Relationship Management Competence
Inspirational
leadership: Guiding and motivating with a compelling vision.
Influence: Using a range of tactics for persuasion.
Developing others:
Bolstering others’ abilities through feedback and guidance.
Charge catalyst:
Initiating, managing, and leading in a new direction.
Conflict management: Resolving disagreements.
Building bonds: Cultivating and maintaining a web of relationships.
Teamwork and collaboration: Fostering cooperation and team building.
How to
Create Effective Relationships
Employ all your emotional competencies – Self-awareness, Self-management, social awareness to-
To influence and persuade others.
Build consensus and support for
team goals.
Motivate and inspire yourself
and others to achieve those goals.
So, you need
to work on these four pillars of Emotional Intelligence, in order to develop
this skill in yourself.
